Are you an experienced retail leader ready to take charge of a high-performing store in a dynamic airport environment? We are looking for an energetic, customer-focused Centre Manager to oversee operations at Cape Town International Airport.

The Opportunity
In this role, you’ll manage all aspects of the store’s daily operations — from driving sales and profitability to maintaining top-tier service standards. You’ll lead, inspire, and develop your team to deliver exceptional results and ensure every customer enjoys a memorable shopping experience.

Key Responsibilities
Sales & Profitability

• Develop and manage the store sales plan, set individual targets and monitor daily performance.

• Drive sales by engaging with customers and recommending suitable products.

• Identify solutions to maintain and grow sales performance.

People Management & Development

• Recruit, train and motivate a team of Sales Consultants and casual staff.

• Manage work schedules to ensure optimal staffing during peak trading times.

• Conduct performance reviews, manage staff performance and foster positive team morale.

• Deal with minor disciplinary matters in line with company procedures.

Customer Service

• Deliver exceptional customer service and coach your team to do the same.

• Handle customer queries and complaints promptly and professionally.

• Build strong customer relationships to encourage repeat business.

Stock & Operations

• Oversee inventory control, daily stock counts, stock takes and shrinkage management.

• Maintain store presentation standards, merchandising and campaign setups.

• Ensure accurate and timely completion of daily, weekly and monthly paperwork.

• Manage daily cash-ups, banking, control sheets and cash reconciliation.

Requirements

• Essential: Matric certificate.

• Preferred: Relevant tertiary qualification in retail management or commerce.

• Experience: Previous experience in a retail or customer service environment essential. 2+ years’ experience in retail management preferred.

• Proven ability to achieve sales targets.

You’ll Excel In This Role If You Are…

• Assertive, confident and professional.

• Passionate about retail and delivering excellent service.

• Target-driven and adaptable.

• A hands-on leader who motivates by example.

• Organised, solutions-focused and able to work under pressure.

• A good communicator with strong emotional intelligence.