Responsibilities Include (but not limited to):

• Diagnose and resolve basic software and hardware incidents, including operating systems and a range of software applications.
• Log IT incidents & service requests, resolve first line basic issues and escalate more complex requests.
• Maintain the IT asset register and track IT assets.
• Perform assigned IT procurement activities e.g.: ordering and expediting of hardware (laptops, Desktops and Data Cards)
• Prepare, submit and expedite IT applications for IT services & equipment required for new stores, revamped stores and renewal of contracted services for existing stores.
• Follow up, close out & provide feedback on IT incidents or requests.

• Install and configure new IT equipment, in particular user laptops, desktops and smart phones
• Add and remove users from the various systems, and maintain the relevant documentation.
• Resolve incidents with printers, copiers and scanners

• Exhibit a flexible approach to working on a standby basis and provide necessary cover where needed.
• Undertake other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility

Skills/Requirements/Experience:

• Basic to intermediate computer skills, including software, hardware, and networking capabilities.
• Good working knowledge of PC hardware and OS support, and ideally knowledge of network concepts and protocols.
• Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines.
• Have basic knowledge of IT Security, e.g.: user password management, antivirus and intrusion detection.
• Possess strong documentation abilities.
• Effective communication skills with employees at all levels.
• Ability to work autonomously and understand when a supervisor needs to be involved in decision making.
• Have experience administering MS Office and Office 365.
• Self-motivated and proactive with a dedication to consistently meeting deadlines.
• Possess good problem analysis and resolution skills
• Good interpersonal skills, as well as good oral and written communication skills.
• Must have 1-2 years’ experience in a similar role
• Driver’s license, with own transport essential