Job Listing

Job Title
Credit Controllers - Permanent Position in Johannesburg
Employment Type
Full Time
5 to 5 years
Job Published
04 July 2023
Job Reference No.

Job Description

We are seeking skilled and experienced Debtors Clerks/Credit Controllers to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach. 


  • You will be working Monday - Friday from 07:30 - 15:45 as well as 2 Saturdays a month from 08:00 - 13:30 
  • Proactively contact customers via phone, email, or other communication channels to collect outstanding debts
  • Maintain accurate and up-to-date records of all collection activities and interactions with customers 
  • Analyze customer accounts and plan appropriate course of action to recover outstanding payments
  • Negotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirements
  • Follow up on payment commitments and monitor payment schedules to ensure compliance
  • Identify and escalate accounts requiring legal action or further collection efforts
  • Collaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiries
  • Provide timely and accurate reports on collection activities, outstanding debts, and progress towards targets
  • Stay updated on relevant laws and regulations related to debt collection practice
  • Utilize MS Excel and databases to manage and organize customer account information
  • Maintain a high level of professionalism, empathy, and customer service during all interactions
  • Adapt to changes in policies, procedures, and strategies related to debt collection


  • Proven 5 years experience collecting from businesses 
  • High school diploma (Matric) is essential
  • Relevant Diploma/Degree in Financial would be advantageous
  • Proven track record of meeting collection targets and working within deadlines
  • Strong ability to plan and execute strategies to recover outstanding payments
  • Familiarity with legal requirements and regulations related to debt collection
  • Proficiency in MS Excel and databases for data management and reporting
  • Excellent verbal and written communication skills
  • Strong negotiation and persuasion skills
  • Polite, compassionate, and confident demeanor when dealing with customers
  • Ability to adapt to changes in policies, procedures, and strategies
  • Clear ITC (credit) and criminal record
  • Credit 1,2,3 would be advantageous