Are you passionate about enhancing customer experiences and driving engagement? We’re looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.

Key Responsibilities:

• Develop and implement customer journey strategies to enhance satisfaction and loyalty.
• Analyze customer interactions to identify pain points and areas for improvement.
• Collaborate with marketing, sales, and service teams to ensure a seamless experience.
• Leverage CRM systems and data analytics to drive customer-centric initiatives.
• Lead customer feedback programs and implement solutions to improve engagement.

Requirements:

• Minimum 3 years' experience in a CRM or Customer Experience role.
• Relevant tertiary qualification in Marketing, IMM, or Business Management.
• Strong data analysis, communication, and project management skills.
• Experience with CRM tools and customer journey mapping.