Purpose: Responsible for delivering exceptional client service to both internal and external clients, ensuring a professional and welcoming experience. This role involves managing the reception area, coordinating boardroom usage, and assisting with additional bookings as needed.

Experience and Qualifications:

• Senior Certificate
• Minimum of 3 years’ experience in a Professional Services or Hospitality environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Key Accountabilities:

Relationship Building

• Maintain the highest level of professionalism with all clients, both internal and external.
• Serve as a brand ambassador, representing the firm with a positive and welcoming demeanor.
• Greet clients warmly, direct them to the appropriate boardrooms, offer refreshments, and attend to their needs.
• Provide personalized service by understanding and catering to the preferences of returning clients.
• Build and maintain trusted relationships with staff at all levels, ensuring open and transparent communication.
• Cultivate strong relationships with vendors to guarantee quality service delivery.

Communication

• Communicate clearly and effectively through all appropriate channels.
• Announce client arrivals promptly and ensure messages are conveyed accurately.
• Follow up consistently to ensure seamless connections between internal and external clients.
• Professionally convey relevant internal messages as needed.

Managing Reception Desk, Client Liaison Desk, and Boardrooms

• Ensure all client-facing areas are well-maintained and presentable at all times.
• Confirm that all technical equipment in these areas is in good working condition.
• Coordinate with IT to ensure boardrooms are set up on time and according to specific requirements.
• Assist with ad hoc boardroom bookings.

Organisational Awareness

• Be well-informed about the firm's structure and services.
• Promote and embody the firm’s image, culture, and values.

General Administration

• Operate the switchboard when necessary.
• Provide general administrative assistance to both internal and external clients.
• Deliver cross-functional services as required.

Stakeholder Management

• Collaborate closely with all stakeholders, including the catering service provider and Business Services, to ensure optimal service delivery.
• Manage incoming and outgoing deliveries and documents efficiently.

Competencies:

• Adaptability
• Client Focus
• Initiative
• Interactive Communication
• Organisational Awareness
• Teamwork
• Work Ethics and Values
• Business Perspective
• Proficient Use of Information Technology