Duties and Responsibilities Include (But are not limited to) :

• Monitoring the hub performance by performing daily inspections
• Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
• Recommending changes to management and compliance management in order to improve procedures so that customer expectations are managed or exceeded
• Being point of contact for Customer Service and delivery hubs, ensuring query resolution
• Report generation, so that hubs and their franchisees are aware of their current performance
• Data capturing into the respective systems to ensure business and customers are up to date with deliveries
• Quality control of data
• Other duties and tasks as assigned

Role Qualifications and Experiences:

• Matric (Grade 12)
• Relevant Diploma or Degree
• Ability to read and write in English and interpret written instructions
• Confidence in sharing information and providing feedback
• Solid communication
• Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook
• Basic math skills and sound mathematical reasoning
• Must have an organized approach to task completion and great attention to detail
• Ability to solve problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
• Able to communicate with all levels of management
• Strong organization skills
• Demonstrated ability to effectively complete work records with strong attention to detail.
• Ability to read and interpret data and draw valid conclusions
• Ability to work in a fast-paced environment
• Must be able to work weekends and overtime as required