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Job Listing

Job Title
Senior Customer Service Agent
Employment Type
Full Time
Experience
3 to 5 years
Salary
Negotiable
Job Published
23 March 2023
Job Reference No.
1973231161

Job Description

Senior Customer Service Agents Wanted

Responsible for supporting all inbound and outbound customer interactions for all supported contact centre channels in a friendly, knowledgeable and professional manner. Based in Brackenfell.

Working hours:

40 hour work week scheduled any five days from Monday to Sunday (shift work between 8am -8pm), including public holidays.

Education

  • Grade 12 / Matric / NQF level 4, Post matric qualification

Experience

  • 3+ years in a Customer Service environment
  • 3+ years working in a non-scripted working environment
  • Experience in managing/supervising a team¬†
  • Proven track record of meeting KPI's
  • Experience in handling and de-escalating customer complaints

Knowledge and skills

  • Clarity in Communication
  • Technical Proficiency

Skills

Industries