Senior Customer Service Agents Wanted

Responsible for supporting all inbound and outbound customer interactions for all supported contact centre channels in a friendly, knowledgeable and professional manner. Based in Brackenfell.

Working hours:

40 hour work week scheduled any five days from Monday to Sunday (shift work between 8am -8pm), including public holidays.

Education

• Grade 12 / Matric / NQF level 4, Post matric qualification

Experience

• 3+ years in a Customer Service environment
• 3+ years working in a non-scripted working environment
• Experience in managing/supervising a team 
• Proven track record of meeting KPI's
• Experience in handling and de-escalating customer complaints

Knowledge and skills

• Clarity in Communication
• Technical Proficiency