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Job Title
Customer Service Representative
Employment Type
Full Time
Experience
3 to 5 years
Salary
Negotiable
Job Published
22 February 2024
Job Reference No.
1662247291

Job Description

Ready to step into the dynamic world of supply chain operations for a global leader in chemicals and plastics? The company is more than just products – its about connections, precision, and exceptional service. We're on the lookout for a Customer Service Representative to join the team and be the voice of excellence in the supply chain operations.

Picture yourself as the bridge between the innovative products and the valued clients worldwide. As a Customer Service Representative, you will be the maestro orchestrating seamless transactions and delivering top-tier service that sets the industry standard.

In this role, you'll do more than just answer calls and process orders. You'll be the friendly face of the company, ensuring every customer interaction is a testament to the commitment to quality and efficiency. Collaborate with the global supply chain team to ensure orders are fulfilled on time, every time, and be the problem-solver the clients rely on.

If you're ready to be part of a company where customer satisfaction is at the core of everything we do, where your creativity and dedication are celebrated, then this is the opportunity you've been waiting for. Join the team and let's redefine excellence in supply chain operations together!

Job Summary:
Customer service representative will play a crucial role in sustaining our client's image and enhancing customer relationships by ensuring accurate order processing, efficient shipment tracking, and timely deliveries. This position involves coordinating with various departments, responding to customer requests, monitoring shipments, and supporting organizational strategies.

Key Responsibilities:

Order Management:

  • Promoting e-commerce initiatives.
  • Validating purchase orders and ensuring financial standing.
  • Scheduling orders based on customer requests.
  • Monitoring unblocking processes.

Order Fulfillment:

  • Creating outbound deliveries.
  • Nominating shipments to service providers.
  • Fulfilling delivery requirements.
  • Closing orders in SAP.

Documentation:

  • Handling the execution of providing order documents.
  • Confirming and correcting B/L drafts.
  • Managing LC processes.
  • Providing marine insurance.

Shipment Monitoring:

  • Following up shipments.
  • Monitoring logistics performance.
  • Investigating delays.
  • Managing claims.
  • Reporting issues to logistics and safety teams.

Reporting:

  • Preparing and submitting day-to-day operations and performance reports.
  • Issuing special reports upon request.

General Tasks:

  • Responding to customer requests.
  • Investigating complaints and claims.
  • Resolving interruptions.
  • Handling system-related issues.
  • Supporting business initiatives.
  • Maintaining SAP data.
  • Participating in meetings and projects.

Qualifications:

  • Bachelor's degree in Business, Logistics, or a related field.
  • Proven experience in order and shipment coordination.
  • Strong knowledge of SAP and e-commerce processes.
  • Excellent communication and problem-solving skills.
  • Detail-oriented and able to manage multiple tasks simultaneously.

Skills

Industries