Are you a skilled problem solver with a passion for delivering exceptional customer service? We are seeking!! dedicated Customer Service Centre Agents to join our team! As a key player in our organization, you will have the opportunity to handle escalations, address complaints, and take initiative in resolving issues. If you thrive in a fast-paced environment, work under pressure to ensure customer satisfaction and retention then this can be your new home.  

Responsibilities:

• You will be shifted from Monday - Sunday between 8am and 8pm 
• Handle customer escalations and complaints with empathy, professionalism, and efficiency
• Proactively identify and resolve problems, going the extra mile to ensure customer needs are met
• Take initiative in finding solutions and addressing customer concerns promptly
• Work effectively under pressure, maintaining composure and delivering quality service during peak periods!!! 
• Focus on customer retention, building strong relationships and providing personalized assistance
• Deliver exceptional customer service that exceeds expectations, ensuring a positive experience at every touchpoint

Requirements:

• Matric Certificate 
• 3 to 5 years' Customer Service experience
• Proficient in Microsoft O365 with a focus on applicable tools to execute areas of function
• Strong problem-solving skills and the ability to think on your feet
• Excellent communication and interpersonal skills to build rapport with customers
• Resilience and the ability to thrive in a fast-paced and challenging environment
• A proactive attitude and the ability to take initiative in resolving customer issues
• Prior experience in a customer service role is preferred